TrustMark is the Government Endorsed Quality Scheme which covers work carried out in or around homes. Joining TrustMark complements the Competent Person Scheme registration and provides consumers with added peace of mind that they are engaging with a business which has been thoroughly vetted to meet required standards and which has also made a commitment to good customer service and trading practices.
Government is promoting this scheme and has made it a condition of several funding initiatives like the Energy Company Obligation (ECO) and the Green Homes Grant scheme (GHG) and it is likely to be a requirement for future funding schemes. One of the reasons that Government is endorsing the scheme is that it gives consumers a certain level of expectation of the way a registered business will carry out work in their home through the Customer Charter. Plus, in the event that a problem does arise, TrustMark offers a range of remedies to give further protection to consumers.
Why should I register for TrustMark through OFTEC?
The TrustMark scheme offers a range of benefits to registered businesses such as:
- Portal where you can upload information about your business
- Financial plans for your customers,
- Free business leads from the TrustMark customer search system,
- Access to TrustMark’s business partnerships
- Use of the TrustMark logo (subject to a licence agreement) and other marketing material
- Access to Government funded installation work such as the Green Homes Grants.
How do I become registered for TrustMark?
You can apply for TrustMark registration as an extension to the OFTEC Competent person scheme (CPS) for the following trades:
- Heating engineer (liquid fuel)
- Heat pumps
- Solar thermal
We operate our TrustMark registration scheme in accordance with the Framework Operating Requirements which set out the systems we must adhere to when approving businesses for TrustMark registration.
Many of the requirements for TrustMark are systems that you will already have in place, but prior to acceptance onto the scheme, one of our compliance team will carry out a desktop audit of your business.
- OFTEC commits to meeting the Framework Operating Requirements and ensuring registered businesses maintain the required standards of technical competence, customer service and trading practices.
- TrustMark is available throughout the UK and recognises business registration (i.e. an enterprise).
- This scheme sits outside of OFTEC’s UKAS ISO17065 accreditation but is subject to periodic compliance audits from TrustMark.
- TrustMark registration can only be an extension to scope of your existing competent person scheme (CPS) registration.
TrustMark and the Green Homes Grant scheme
You can register with OFTEC for the following Green Homes Grant measures;
- Low carbon heat: Air source heat pump, ground source heat pump, solar thermal and biomass pellet boilers
- Ancillary work that can also be claimed for as part of low carbon heating measures includes:
- design drawings and calculations
- buffer tank
- hot water cylinder
- underfloor heating
- high capacity radiators.
Further information on the Green Homes Grant can be found on the TrustMark website.
Still unsure? There is an installer guidance page for the GHG scheme here.
Starting the application process
Fill in the online application below. Then, once we have reviewed your application, one of our team will be in touch to collect the annual registration fee and to arrange the audit.
Please note, if you are not already registered with OFTEC, you will need to complete a Competent Person Application form here first.
Completing the form online speeds up the application process, but if you having technical difficulties and are unable to submit the online form, we can send you a paper version by post for you to fill in by hand, please contact our registration team.